At Knowso and Leadtech Ltd all of our customers are important to us and We believe that you have the right to a fair, prompt and polite service at all times.
If You are not happy with any part of Our service or product that we have introduced to You, You can choose to tell us by writing, emailing or calling us.
To help Us consider and resolve any issues or concerns that You may have please provide the following information:
Your contact details including -
Your full name
The telephone number you used to register for your Knowso account
The email address you used to register for your Knowso account
Your full postal address, including Post Code
What Your complaint is about
If applicable, please also include names and dates of the people you have spoken to or had written contact with and a summary of what would you like us to do to make things right.
Please send details of your complaint to: hello@Knowso.co.uk or write to us at the address below:
Customer Complaints
Leadtech Ltd t/a Knowso.co.uk
61 Bridge Street
Kington
HR5 3DJ
Alternatively, You can call us on 0161 7111009 (Call charges may apply - 8-10p per minute from BT landlines, mobiles and other providers may vary)
Upon receipt of your complaint, we will do our utmost to resolve it by the end of the next working day, by dealing with it effectively and in a helpful manner If We cannot do this, our expectation is that We will send You a prompt written acknowledgement of Your complaint within five (5) working days where possible and tell you who is dealing with it. In addition, We will provide You with a copy of Our complaints handling procedure. If we need to investigate Your complaint further to respond fully, We will tell You and keep You regularly updated.
We will send You our final response as soon as possible but within eight weeks of receiving your complaint, as stipulated under regulatory guidelines.